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No-Call Policy
At Topala Software Solutions, we strive to provide the best possible service to our clients.
To ensure a productive and respectful work environment for both our team and our clients, we have implemented a no-call policy.
Please review the following guidelines:
Purpose
The purpose of this no-call policy is to streamline communication, reduce interruptions, and ensure that all inquiries are handled efficiently through designated channels.
Policy Details
- No Phone Calls: We do not accept phone calls for support or inquiries. This helps us manage our time effectively and provide consistent service to all clients.
- Response Time: Our team will respond to emails, support forum threads within 24 hours or 1 business day.
- Urgent Issues: In case of urgent issues, please indicate the urgency in the subject line of your email or ticket. Our team will prioritize and address urgent matters promptly.
Benefits
- Efficiency: Streamlining communication through email and helpdesk ensures that all inquiries are documented and tracked for timely resolution.
- Focus: Reducing interruptions from phone calls allows our team to focus on resolving issues and providing high-quality service.
- Consistency: Ensures that all clients receive the same level of attention and support.
We appreciate your understanding and cooperation with our no-call policy. Our goal is to serve you better by maintaining clear and efficient communication channels.